Project ID: 186
NAJIHAH BINTI ISMAIL - CS247
2017696406
Supervisor: ROHAYATI BT MAT RIPIN
Examiner: MOHD RIVAIE BIN MOHD ALI (DR)
A STUDY OF E-COMMERCE BUSINESS ON CRITERIA THAT INFLUENCE THE COURIER SELECTION USING TOPSIS METHOD
Abstract
In today’s competitive business
world, it's extremely important for
decision makers to possess access
to decision support tools so as to form quick, right and accurate decisions.
One of these decision making areas is in courier services selection. Courier
service selection is a multi – criteria decision making process that deals with
the optimization of conflicting objectives such as quality, cost, and delivery
time. If it is not supported by a system, this would be a complex and time
consuming process. Although, the term “Courier services selection” is commonly
used in the literature, and many methods and models have been designed to help decision
maker.
Therefore, in this paper, the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) method was applied to helps e-commerce business choose the best couriers. TOPSIS method is a multi-criteria decision analysis method for ranking different alternatives based on various criteria. The method is widely used among practitioners in different industries. This paper will present an empirical investigation to rank different business development strategies for information technology improvement. A few criteria will be discussed in this paper to helps e-commerce business choose the best courier services. The result from this research will help e-commerce business to choose wisely, thus improve their business strategy.
Therefore, in this paper, the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) method was applied to helps e-commerce business choose the best couriers. TOPSIS method is a multi-criteria decision analysis method for ranking different alternatives based on various criteria. The method is widely used among practitioners in different industries. This paper will present an empirical investigation to rank different business development strategies for information technology improvement. A few criteria will be discussed in this paper to helps e-commerce business choose the best courier services. The result from this research will help e-commerce business to choose wisely, thus improve their business strategy.